Custom websites for small businesses
We listen first.
Smart Build designs and builds websites for small businesses. Before we build or recommend anything, we listen to how your business works and who your customers are.
Who we build for
Any small business that needs a website.
A café that takes bread and cake orders
A menu people can read in a second, opening hours that are always right, and orders for bread and cakes that reach you the day before.
- A menu you can edit yourself
- Bread and cake orders through a form
- Hours, map and holiday closures
A shop with its own checkout
Products, a cart and a checkout that you own, with orders and customer details in one place instead of spread across message threads.
- Product pages with clear photos and prices
- Cart, delivery and online payment
- Order emails sent automatically
A studio that fills its classes
A timetable that shows what is free, bookings with payment, and reminders so fewer people forget to turn up.
- Live timetable with spots left
- Memberships and class packs
- Booking confirmations and reminders
A plumber who gets quote requests
A page that says what you do, where you work and how to reach you, with a form that collects the details you need to give a price.
- Quote form that checks the postcode
- Service areas and opening hours
- Customer reviews on the page
These four businesses are examples we made up to show the kind of work. Yours will be built from what we learn by listening to you.
Step one
First, we ask.
We start with questions.
How do customers find you today, what does a good month look like, and what should stay exactly as it is.
We ask about people before software.
Platforms and page counts come later. First we need to know who is buying and what stops them.
Nothing is recommended yet.
Until you tell us we understood your business, there is no proposal and no price. This conversation is an example.
Step two
Then we write back what we heard.
A short summary in plain words. You correct anything we got wrong. We do not recommend anything until you tell us it is right.
- Business
- Screen prints, posters and cards printed by hand, sold on Instagram and at a weekend market stall.
- Customers
- Repeat buyers who wait for each new edition, and gift buyers before holidays.
- Today
- Orders arrive by message, payment is by bank transfer, and every question is answered by hand.
- A good month
- About 120 orders, with less time spent on repeat questions.
- Keep
- Small numbered editions that are never reprinted.
- Not decided
- Platform, pages and price. These come after Maya confirms this summary.
Step three
Then we build what fits.
Pages written from your words and photos
The home page and every product page are laid out from what you told us, so the site sounds like you.
A shop with products, prices and photos
You can add and change products yourself, with clear photos and prices on every page.
A cart and checkout that takes real orders
Customers pay online and get a confirmation. You see every order in one place instead of in message threads.
Orders reach you straight away
Each new order sends you an email, and a WhatsApp message if you want one, and sends the customer a receipt.
Fast on a phone, easy for you to edit, and readable by search engines and AI assistants.
How the work runs
From your first message to a live site.
Six steps. You always know which one you are in and what happens next.
You send us a message
Use the form below or WhatsApp. Tell us about your business in your own words.
We reply and ask questions
We reply within one business day. The first reply is questions about your business and your customers, not a quote. It says that an AI assistant is writing, and a person reviews anything that names a price or a date.
We write back what we heard
You correct anything that is wrong. Nothing is recommended until you tell us we understood.
You get a proposal
Our recommendation, a fixed price and a deposit invoice to start. A person reviews every proposal and invoice before it is sent.
Design, build and revisions
You see a mockup first, then the built site, with the revision rounds written into the proposal. We chase missing photos and text every two business days.
Launch and handover
The site goes live and you own the design files, the code, the content and every account.
Services
What we build, how long it takes and what it costs.
Questions
The six we hear most. See all 34 questions and answers
How much does a website cost?
Our three packages start at USD 1,500 for Launch, USD 3,500 for Studio and USD 6,000 for Commerce. After we listen to how your business works, you get one fixed price in a written proposal.
Domain, hosting and paid apps are charged at cost or paid by you, and they are listed in the proposal. The services page shows what each package includes.
How long does it take to build a website?
About 2 weeks for Launch, about 3 weeks for Studio and about 5 weeks for Commerce. The timeline counts from the day the deposit is paid.
It also depends on getting your photos and text on time. If something is missing, we ask for it every two business days.
Is Smart Build run by AI?
Partly. An AI assistant answers first messages and helps with writing, design and building, and it says that it is an AI when it writes to you.
A person reviews every proposal, every invoice and every reply that names a price or a date before it is sent.
Will ChatGPT, Gemini and other AI assistants be able to read my website?
We build every site so AI assistants can read it. With the Search and AI readiness add-on, we measure your site with Cloudflare's Agent Readiness score before and after the work, and share both results with you.
Who owns the website?
You do. At launch we hand over the design files, the code, the content and every account.
Where is Smart Build based, and do you work with businesses outside Indonesia?
We are based in Bali, Indonesia, and we work with businesses in any country. The whole project runs over WhatsApp and email, so you do not need to meet us in person.
Prices are in US dollars. We reply within one business day, Bali time (UTC+8).
Tell us about your business.
Write a few lines, or message us on WhatsApp. We reply within one business day, and our first reply is questions, not a quote.
- Tell us what you sell or do
- Tell us who your customers are
- Tell us what a good month looks like