Your first visit, fees and how to find us
A first visit takes 45 minutes and costs $95. You do not need a referral. Below is what happens, what to bring, what each appointment costs and how to get here.
What happens at your first visit
Your physiotherapist stays with you for the whole 45 minutes. You leave with a written plan and your first exercises.
0 to 5 min
Welcome
We introduce ourselves, explain what will happen and ask before each part of the examination.
5 to 15 min
Your story
When it started, what makes it better or worse, and what you want to get back to. Bring any scan reports.
15 to 30 min
Tests and measurements
We watch you move, measure range in degrees and test strength. You may change into shorts or a vest.
30 to 40 min
First treatment
Hands-on work, taping or exercise, chosen from what the tests found.
40 to 45 min
Your plan
What we think is going on, how long it usually takes, and your first exercises, emailed to you the same day.
What to bring and wear
- 01Clothes you can move in. Shorts for a knee or hip, a vest or loose top for a shoulder or neck.
- 02Any scan reports, surgery notes or letters from your doctor.
- 03A list of the medicines you take.
- 04Your insurance details if you plan to claim.
- 05Running shoes, if your problem is about running.
Fees and insurance
Pay by card or bank transfer at the end of each visit. Most private health insurers pay part of the fee. We give you an itemised receipt with our provider number to claim with.
Check your policy for how many sessions it covers and whether it needs a referral. If you cannot afford a full course, tell us. We can space visits out and give you more to do at home.
| Appointment | Length | Fee |
|---|---|---|
| First visitAssessment, measurements, first treatment and a written plan | 45 min | $95 |
| Follow-upTreatment and an updated plan | 30 min | $70 |
| Long follow-upFor more than one problem, or the third-visit measurements | 45 min | $95 |
| Exercise classUp to four people with Tomas | 45 min | $38 |
| Video follow-upExercise check and plan update | 20 min | $40 |
| Report or letterFor an insurer, employer or surgeon | Written | $30 |
Changes and cancellations are free up to 24 hours before. Later than that we charge $35, unless you are unwell.
Book a visit
Choose the appointment, the physiotherapist, a day and a time. This booking form is a demo. It does not send or save anything.
Find us at 8 Quay Street
On the corner of Quay Street and Mast Lane, opposite the ferry stop. The clinic is on the ground floor with a level entrance, wide doors and an accessible toilet.
- FerryHarbour Point stop, 1 minute walk
- BusRoutes 4 and 12 stop on Harbour Road, 3 minutes
- CarTwo patient spaces behind the clinic, off Mast Lane. Public car park on Quay Street, 3 minutes
- BikeRacks by the front door
| Monday to Friday | 07:30 to 19:00 |
|---|---|
| Saturday | 08:30 to 13:00 |
| Sunday | Closed |
Questions before a first visit
Do I need a referral?
No. You can book directly. Some insurers ask for a doctor's referral before they pay, so check your policy. If you have a referral letter, bring it.
Will it hurt?
The tests and treatment should not cause pain you cannot manage. Some techniques feel strong for a short time. Say stop at any point and we will change what we are doing.
How many sessions will I need?
It depends on the problem. Most people need between three and eight. At the end of the first visit we give you an estimate, and we review it at each set of measurements.
Can I bring someone with me?
Yes. A friend or family member is welcome in the room. Children under 16 need an adult with them.
What if I need to cancel?
You can change or cancel free of charge up to 24 hours before. Later than that we charge $35, unless you are unwell.
Do you offer video appointments?
Yes, for follow-ups and exercise checks. They last 20 minutes and cost $40. First visits are in person.