How booking works, and what it costs
From your first message to a regular weekly slot usually takes three or four days. Here is each step, the prices, and what we bring with us.
Five steps from first message to regular clean
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Ask for a price
Use the form, call or send a message. Tell us the size of the home, how often you want a clean and anything unusual, like pets or a lot of glass. We reply the same working day.
Same day
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We agree a fixed price
We call to check the details, then send the fixed price per visit in writing. For homes over four bedrooms and for offices we visit first. The visit takes 20 minutes and costs nothing.
1 to 2 days
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Pick a day and arrange access
Choose a weekday or Saturday and a two hour arrival window. If you will be out, we collect a key or you give us a door code. Keys are kept numbered, never labelled with your address.
1 day
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The first clean is a deep clean
Two cleaners come for the first visit and work through the deep clean list. It is charged at the deep clean price, and you get the ticked checklist and photos when they leave.
First visit
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Then the same cleaner each time
Your regular cleaner comes on the same day each week or fortnight. To skip or move a visit, tell us 48 hours before. There is no contract, and you can stop at any time.
Every visit
Prices for homes
Per visit, including products, equipment and one bathroom. Each extra bathroom adds $17 to a regular clean and $34 to a deep clean. Monthly cleans cost 15 percent more than weekly or fortnightly ones.
| Home size | Regular clean | First or deep clean |
|---|---|---|
| Studio or 1 bedroom | $68One cleaner, about 2 hours | $136Two cleaners, about 2 hours |
| 2 bedrooms | $85One cleaner, about 2.5 hours | $170Two cleaners, about 2.5 hours |
| 3 bedrooms | $102One cleaner, about 3 hours | $204Two cleaners, about 3 hours |
| 4 bedrooms | $136One cleaner, about 4 hours | $272Two cleaners, about 4 hours |
| 5 bedrooms or more | From $170One cleaner, about 5 hours | From $340Two cleaners, about 5 hours |
Offices
$38 per cleaner hour, early mornings or evenings. We visit before giving a price. Over 300 m², we quote after the visit.
| Floor area | Per visit |
|---|---|
| Up to 100 m² | $57About 1.5 hours |
| 100 to 200 m² | $95About 2.5 hours |
| 200 to 300 m² | $133About 3.5 hours |
Holiday villa changeovers
Two cleaners, the same day between guests. Linen hire and laundry is $8 per bed.
| Villa size | Per changeover |
|---|---|
| 1 or 2 bedrooms | $90 |
| 3 bedrooms | $120 |
| 4 bedrooms | $150 |
| 5 bedrooms or more | From $180 |
Extras
Added to any visit. Linen is charged per bed.
- Inside the oven$35
- Inside the fridge$20
- Inside windows, whole home$30
- Wash and change bed linen, per bed$8
- One hour of ironing$34
- Balcony or terrace$15
What we bring
We bring all the products and equipment, so you do not need to buy or leave out anything. We ask for hot water, a power socket and somewhere to park within a short walk.
Microfibre cloths in four colours
One colour for each kind of room, so bathroom cloths never touch the kitchen. Washed at 60 degrees after every visit.
A vacuum with a fine dust filter
Emptied and wiped after each home. Good for people with dust allergies.
A flat mop with washable pads
A fresh pad for every home and every floor type.
Plant-based, unscented products
Used as standard. We carry a separate limescale remover and a stone-safe cleaner.
A two step ladder
For high shelves, light fittings and the tops of wardrobes.
Gloves and shoe covers
We wear shoe covers inside unless you tell us not to.
Questions people ask before booking
Anything else, call us on +00 000 000 000. The office is open Monday to Saturday.
Do I need to be at home?
No. Most customers give us a key or a door code. The cleaner lets themselves in, locks up and sends you a message with the finished checklist.
Will it be the same cleaner every time?
Yes, unless they are ill or on holiday. Then we send someone else from the team and tell you who is coming the day before.
What if something gets broken?
We tell you the same day. We are insured for accidental damage up to $2,000,000, and for small items we pay for the repair or a replacement ourselves.
How do I skip or cancel a visit?
Tell us 48 hours before by phone or message and there is no charge. With less notice we charge half the price of the visit. To stop altogether, just tell us.
Do you clean around pets?
Yes. Tell us about them when you book. We ask that pets are kept out of the room we are working in, and we can leave out products you want to avoid.
Which areas do you cover?
Kestrel Bay, Northcliff, Saltmere and the villages on the coast road as far as Penhale. For villas further out we add a travel charge and tell you what it is before you book.
How do I pay?
By card or bank transfer after each clean. Offices and villa owners can pay monthly against an invoice.
Can you use my products?
Yes. Leave them out with a note and the cleaner will use them instead of ours. We bring everything else.
Ready for a price?
Answer a few questions and see an estimate straight away. Most people book their first clean within a week of asking.